Privacy & transparency

Privacy Policy

This policy explains how IYLIN collects, uses, stores, protects, shares, and deletes business information when providing software services to cross-border sellers.

Information we collect

  • Business contact information such as company name, contact person, email address, phone number, and communication records.
  • Operational data required to deliver services, including seller account identifiers, order information, inventory data, listing content, and related workflow records.
  • Technical data such as authentication logs, API access logs, device or browser information, and service usage metadata.

How we use information

  • To provide software services, onboarding, account administration, and customer support.
  • To operate approved workflows for analytics, listing management, fulfillment, reconciliation, and reporting.
  • To maintain service security, monitor abnormal activity, and improve reliability and compliance controls.

How we store and protect information

  • Data in transit is protected through encrypted transport such as TLS 1.2 or higher.
  • Data at rest is protected with encryption and access controls appropriate to the service environment.
  • Access is limited to authorized personnel and protected through role-based access controls, logging, and review procedures.

How we share information

  • We do not sell customer information.
  • We may share information with infrastructure providers or subprocessors only where necessary to deliver the contracted service and subject to appropriate controls.
  • We may disclose information where required by law, legal process, or to protect the security and integrity of our services.

Retention and deletion

  • We retain information only as long as needed for service delivery, legal obligations, security review, and legitimate business operations.
  • Upon contract termination, customer data is deleted or returned according to the applicable agreement and documented deletion process.
  • Customers may request deletion or correction of certain information subject to contractual and legal requirements.

User rights and requests

  • Customers may request access to business contact information and service records we maintain about them.
  • Customers may request correction of inaccurate information or update account contacts.
  • Requests can be submitted through the official service channel or applicable customer agreement.